1) Where do you ship to and from?
We provide international shipping to most parts of the world, free of charge! We have fulfillment centers all over the world. Depending on where your shipping country is, our system will route your orders through our network of fulfillment centers and fulfill your order in the most effective and efficient way possible.
2) Do you provide a tracking number?
Yes. We upload the tracking number as soon as the item ships. You will receive a shipping confirmation email once we upload the tracking number into our system. Please also take note that if you have multiple items in your order, we may ship them separately due to different warehouse locations. In that case, we will upload tracking numbers for each item respectively.
3) Why can't I track my order using the tracking number provided?
Please note that the tracking information provided to you may sometimes only be tracked after 2-3 business days. This happens because the item is still being processed by the carrier and was not scanned and/or updated immediately in their system. If this happens, please track again at a later time.
4) How fast do you ship?
Orders typically ship within 3-4 business days of payment. (Weekends do not count as business days). We do our best to ship out as quickly as possible and will update you with tracking information as soon as it ships.
Please also take note that if you have multiple items in your order, we may ship them separately due to different warehouse locations. In that case, we will upload tracking numbers for each item respectively.
5) When will I receive my order?
Due to potential carrier delays, please expect 1-2 weeks delivery (US) and 2-3 weeks delivery (CA, UK & AU). Delivery times vary if you're outside these countries and may differ based on customs processing times. We thank you for your patience and understanding during these difficult times.
6) I have entered an incorrect address, help!
Please contact us within 5 hours if you need to change an incorrect address. We may not be able to change your shipping address once the 4-hour time frame has passed.